Return and Refund Policy

This Refunds & Returns Policy applies to all purchases made through HHHTRAININGG (“we”, “us”, “our”), including coaching services, mentality programs, digital products, and physical apparel.

By completing a purchase, you acknowledge and agree to the terms outlined below.

1. No Returns Policy

HHHTRAININGG does not accept returns under any circumstances.

This includes, but is not limited to:

• Change of mind
• Incorrect sizing or fit
• Personal preference
• Failure to read product or program descriptions
• Failure to use or complete a purchased service

All sales are considered final, subject only to your rights under Australian Consumer Law.

2. Refund Eligibility

Refunds are strictly limited and will only be considered if all of the following conditions are met:

• The refund request is submitted within 48 hours of purchase
• The request is reasonable, genuine, and clearly explained
• The issue falls within Australian Consumer Law obligations

Refunds are not guaranteed and are assessed on a case-by-case basis at our sole discretion, except where required by law.

3. No Refunds for Change of Mind

We do not offer refunds for:

• Change of mind
• Lack of motivation or commitment
• Personal circumstances
• Scheduling conflicts
• Failure to follow coaching or program instructions
• Dissatisfaction not related to a genuine fault

This applies to coaching services, mentality programs, digital content, and apparel.

4. Digital Products & Coaching Services

Due to the nature of digital products, online programs, and coaching services:

• Once access is provided, no refunds will be issued
• Any use, download, login, or participation is considered acceptance of delivery
• Coaching time, planning, and intellectual property are non-refundable once commenced or accessed

This is consistent with Australian Consumer Law for digital and customised services.

5. Physical Apparel (Clothing)

We do not offer returns or exchanges for apparel.

Refunds may only be considered if:

• The item has a major fault as defined under Australian Consumer Law
• The fault existed at the time of delivery
• The issue is reported within 48 hours of receipt

Normal wear and tear, misuse, incorrect sizing, or damage caused after delivery does not qualify.

6. Australian Consumer Law Compliance

Nothing in this policy excludes, restricts, or modifies any consumer rights you may have under the Australian Consumer Law (ACL).

Under ACL, you are entitled to a refund, replacement, or repair if goods or services:

• Have a major fault
• Are significantly different from their description
• Are unsafe or unfit for purpose

Where a remedy is required by law, HHHTRAININGG will comply accordingly.

7. Chargebacks, Abuse & Fraud Protection

We actively monitor for misuse of our refund system.

Any attempt to:

• File false chargebacks
• Abuse refund requests
• Misrepresent facts
• Harass or threaten staff

May result in:

• Immediate refusal of service
• Permanent account suspension
• Evidence submission to payment providers
• Further legal or civil action where applicable

8. How to Request a Refund

Refund requests must be submitted via email and include:

• Full name
• Order number
• Date of purchase
• Clear explanation of the issue

Requests must be sent to:

hhh8training@gmail.com

Requests submitted outside the 48-hour window will not be considered.

9. Policy Updates

HHHTRAININGG reserves the right to update or amend this policy at any time. The version displayed on the website at the time of purchase applies.